I am getting error on my website header section

#191257
  • Resolved Amir Ali

    4 years, 7 months ago

    Rank Math free

    Hi, I am using the Rank Math free version and I have the plan to upgrade it but it’s giving error only on one of my product categories, everywhere it’s working very fine on all pages and categories but only on hoodies category You can see in Header.

    I even update the plugin, trying replace the plugin file from the freshly downloaded plugin but the issue is still there.

    Error Screenshot >> https://prnt.sc/12bzyoe

    Error Code
    Warning: preg_match_all(): Compilation failed: quantifier does not follow a repeatable item at offset 10 in /home/customer/www/vloneclothing.net/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php on line 489

Viewing 1 replies (of 1 total)
  • Cris

    4 years, 7 months ago

    Rank Math business

    Hello,

    Thank you for bringing this to our attention and apologies for the inconvenience caused.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    RankBot

    4 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I am getting error on my website header section’ is closed to new replies.