I already have an active subscription, but it’s not showing in my account

#866895
  • Resolved Michelecuccovillo

    1 year, 7 months ago

    Rank Math pro

    Hello there,

    This is Michele Cuccovillo. I already have an active subscription with you, order ID RANKMATH240816-1266-93435B and invoice ID IVLL67RUH6ZZENDCHH5FR3MNKAHI, but it’s just not showing up in my account (https://rankmath.com/my-account/subscriptions), so I cannot connect any websites to it…
    Can you please connect the two together? Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with your subscription not showing in your account. To resolve this, please ensure that you are logged into the correct Rank Math account that corresponds to your active subscription.

    If you are logged in correctly and still do not see your subscription, we recommend disconnecting and reconnecting your Rank Math account. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help. If it shows as connected, select Disconnect Account and then click on Connect Now to reconnect.

    Choose Disconnect account

    After reconnecting, ensure you select the correct account associated with your PRO license.

    Activate Rank Math license

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you!

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math

    Princess

    1 year, 7 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you have two accounts with us, one PRO and another one free. [moved to sensitive data section]

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I already have an active subscription, but it’s not showing in my account’ is closed to new replies.