Huge issue with new products

#420390
  • Resolved Nina

    2 years, 6 months ago

    Rank Math free

    Hi,
    since yesterday we are having a huge issue with the product page layout. For some reason, Rank Math is adding a error404 class to each new product page body template (only with new products though, not already existing ones) and thus totally changing the page layout. When deactivating Rank Math, the layout is fine.
    Please help ASAP!

Viewing 6 replies - 16 through 21 (of 21 total)
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  • Jaideep Asrani

    2 years, 6 months ago

    Hello,

    We still don’t have admin access. The new access doesn’t even allow us to access Rank Math settings. Please check and provide admin access.

    Looking forward to helping you.

    Nina

    2 years, 6 months ago

    Rank Math free

    Hi,
    please check now.
    Thanks!

    Miguel

    2 years, 6 months ago

    Hello,

    We were able to identify the bug and our dev team will start working on a fix for this situation.

    When we have an update on this issue with the redirections we’ll also let you know in this ticket.

    Thank you.

    Nina

    2 years, 6 months ago

    Rank Math free

    Thank you! Please let me know ASAP!

    Jaideep Asrani

    2 years, 6 months ago

    Hello,

    We will inform you as soon as we release the update with the fix for the issue.

    Please don’t hesitate to get in touch in case you need our assistance with anything else in the meantime.

    Thanks.

    Miguel

    2 years, 4 months ago

    Hello,

    We just wanted to let you know that our dev team has fixed this issue and all redirections should be exported now.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 16 through 21 (of 21 total)
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The ticket ‘Huge issue with new products’ is closed to new replies.