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A few weeks ago we configured the plugin, with redirections and in a complete way. Today we realize that from that moment on we are not allowed to visualize the new entries created from that moment, we get the following error:
HTTP ERROR 500
Talking to the server, we have enclosed that possibly some files are missing because of this plugin that do not allow to do the normal function
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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Could you please get in touch with host and get us some more details such as which files seem to be missing and why they believe it is being caused by Rank math?
With this information, we might then need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘HTTP ERROR 500’ is closed to new replies.