Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue seems to only occur when the Add missing ALT attributes option is enabled in Rank math > General Settings > Images.
I disabled the option for now, allow me to check with the dev team and will get back to you soon.
Looking forward to helping you. Thank you.
Hello,
The login link no longer seems to be working.
Could you please extend the login to 3 more details so we can check?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The issue that you are using a 1px wide image for some reason beneath the actual image:
<img style="border: none !important; margin: 0px !important;" src="https://ir-in.amazon-adsystem.com/e/ir?t=modularaura0d-21&language=en_IN&l=li3&o=31&a=B008YW3CYM" alt="" width="1" height="1" border="0" />
This one doesn’t exist which is not an issue on its own but when you enable the option in Rank Math to add missing alt text – we add that to all image tags found in your post regardless of whether the image open or throws a 404 or if the image is full size or setup to take up only 1px.
Please either:
1. Remove that 1px image from within your content
2. Or, keep the add missing alt text option in Rank Math disabled.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The 1px image seems to be added to all images added through elementor on your site. We might not have the capacity to go through all your posts and manually remove the extra image. You will have to find whats adding the extra image on posts. You can get in touch with Elementor support to help you with this. In the moment you can keep the add alt attribute option in Rank math disabled.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
