.htaccess file not found.

#52981
Viewing 5 replies - 1 through 5 (of 5 total)
  • Todd
    Rank Math free

    Hi André,

    Thanks for getting in touch with us.

    By the looks of it, it seems like your .htaccess file has a .txt extension.

    A .htaccess file should not have any extension.

    Please rename it and remove the extension.

    If you are not sure how to do that, please talk to your web hosting provider for help.

    Then Rank Math will read it just fine.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello, Thanks

    Doesnt work, look the pic http://prntscr.com/sl936f

    Alberto
    Rank Math business

    Hello,

    In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hello,

    Could you please share your FTP logins with us?

    We cannot see the .htaccess file without having access to FTP.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘.htaccess file not found.’ is closed to new replies.