Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
In order to fix this, could you please follow the below-mentioned steps:
Can you please head over to your rankmath.com Account > Websites or visit this URL: https://rankmath.com/my-account/websites/?
Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credit count is correct on rankmath.com Account > Websites, but is showing incorrectly on your site, then please follow the below-mentioned steps:
1. Please disconnect and reconnect your site to Rank Math. You can do that from WordPress Dashboard > Rank Math > Dashboard > Help.
Have a look at the below screenshot for your reference –
2. After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Have a look at the below screenshot for your reference –
Let us know how it goes.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.