Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure to connect your Rank Math account to be able to use the Content AI feature.
Please head over to your WordPress Dashboard > Rank Math > Help and on this page, please ensure you have connected your account.
If the issue persists, please disconnect the account and reconnect it on the same page.
Let us know how that goes. Looking forward to helping you.
I have connected my RankMath account and done all of these but the credits I bought aren’t still showing.
Is there a video demo for setting up Content A.I for a website that is already using the free version of Rank Math?
Thank you
Hello,
Could you please check if you are using the latest version of the plugin? Here’s our Changelog page for reference: https://rankmath.com/changelog/free/
Here’s our detailed guide to help you properly set up the Content AI feature.
https://rankmath.com/kb/how-to-use-content-ai/
https://rankmath.com/content-ai/
https://www.youtube.com/watch?v=tm_dhgbIWow&t=27s
If the issue persists, please let us know and we will help you further troubleshoot the issue.
Looking forward to helping you.
Hello Jeremy,
I now understand what is actually wrong and why I am not seeing the credits I purchased.
I purchased the A.I credits under an account that was created automatically for me when I clicked to purchase the credits. This account is different from the RankMath account under which all my websites are connected.
I would like to ask that my credits be transferred to the account under which all my websites are connected so that I can start using my A.I credits.
The RankMath account which the credits were purchased under is: Username: joseph-7557
My original RankMath account where all my websites are connected is: Username: josepha.iyongo
I will be glad if this change is effected and the account that was opened automatically ( joseph-7557) closed.
Let me know if you need more information.
Thank you
Joseph
Hello,
Thank you for your patience.
We have merged your accounts as requested under the preferred username.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
