Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You need to check the wp-config through FTP and your theme’s functions.php file, and if there are any white spaces at the beginning of file or blank lines there, you have to delete them.
If there are no white spaces, it would seem like a conflict with one of the plugins or themes.
To determine that, follow this guide:
https://rankmath.com/kb/check-plugin-conflicts/
If the issue persists, please provide the WordPress and FTP logins in the sensitive data section so we can check the settings.
Looking forward to helping you.
Hello, the problem still persists, I have already done the process you told me and nothing yet.
Here I provide you the WordPress login:
[Moved to Sensitive Data section]
Hello,
I tried conducting the plugin conflict troubleshooting myself and the issue seems to persist even with only Rank Math enabled.
I would like to further check this over your FTP but it seems you forgot to add a password. Can you please insert your FTP password so we can take a closer look at the issue?
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you very much for letting me know, now I send you the password:
Settings FTP
[Moved to sensitive data section]
I hope it can be arranged please.
Hello,
Thank you for that additional information.
I’ve tried logging in to your FTP, but I’m getting a connection timed-out error. Could you please check on your end if it’s working?
Let us know how this goes.
Thank you, and looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
