how to purchase credits

#289830
  • Resolved Kaj Johnson
    Rank Math business
    Content AI Starter

    Hi,
    I’ve got 2 pre-sale questions:

    I’ve been reading the documentation but can’t understand/find an answer for if I purchase a Business license (with 200 free Content AI credits) isn’t there a way to purchase additional credits if/when these are used? According to the documentation the solution is to upgrade the subscription!!!

    The Content AI credits (including the free credits) are valid for a year, what happens next? Possible to purchase additional credits or requested to upgrade the subscription or…?

    Cheers,
    Kaj Johnson

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    The free credits are for one-time use only and they’re not renewed. Once they are exhausted, credits need to be purchased.

    We’re currently working on the credit purchase system and we will roll it out once it’s ready. For now, you will have to upgrade your subscription if you want more credits.

    Hope this helps. Let us know if you need any other assistance.

    Kaj Johnson
    Rank Math business
    Content AI Starter

    Thanks for the rapid reply ๐Ÿ™‚

    Is there a roadmap for when the credit purchase system will be estimated available?

    Hello,

    Unfortunately, there’s no ETA with regards to this yet. Rest assured that we will inform you once we introduce the purchase system.

    In the meantime, please donโ€™t hesitate to contact us anytime if you need our assistance with anything else.

    Karl
    Rank Math free

    My personal take on this is that there ought to be a recurring monthly amount of credits. Period.

    IMHO, this “one and done” system is kinda dumb and bound to be extremely aggravating. And speaking for myself, I’d already be long since out of points if Rank Math had given out my points to me many months ago. I’ve never had the points I was due. Dunno why.

    I’m at the Pro level with multiple sites. That’s PRO, mind you, and still I’d be SOL on credits with no way of getting more by this point if I had gotten them. It’s a good thing I have other SEO tools, because I wouldn’t be relying on the Rank Math credits by this point at all.

    Anyway, it was only today (seriously), as I was setting up a new site, that I started to write an email to support on this issue. And as if reading my mind, the freakin’ credits I’ve long been due FINALLY arrived! Kismet?

    Frankly, I think a credit purchase system is going to be absolutely necessary, because at Pro level you can easily burn through your points on one site in less than a month. That being said, I do think that paying customers should receive some points every month, even if they are only good for 30 days.

    I understand that this kinda stuff is computation heavy and is probably costing you guys a lot of dough to implement, but this notion of you get a few points and then that’s it is NOT going to sit well with a lot of us. At least I don’t think so. For what it’s’ worth, I think it’s a major misstep in an otherwise very solid and well-thought-out product.

    Anyway, my two cents. Other than this, Rank Math is freakin’ brilliant. So please, keep up the good (and inspired) work. ๐Ÿ™‚

    P.S.: You could create a credits subscription, too, I imagine. You could buy 10 credits/mo., 25, 50, 100, etc. As long as the price was reasonable, I think many admins would like it. On the other hand, once you’re paying for credits, you won’t be happy if they “go away” after 30 days, either.

    Hello,

    Please note that this post is 4 months old and some of this has already changed.

    1. From now on, the credits in the subscriptions will renew each year and the old credits will be voided.

    Meaning that if you are nearing the end of a subscription and you have credits left we encourage you to use them as you’ll get new ones when the subscription renews.

    2. There is already a system in place to buy credits that were introduced some time ago already: https://rankmath.com/content-ai/

    If you have any other questions about this situation please open a separate support ticket so that we can provide further insights.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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