how to load additional Conten AI

#367553
  • Resolved Kristina

    3 years, 8 months ago

    Rank Math free

    Hi

    We had a new website and installed Rank Math.
    To finish the website we bought 50 Content AI Credits.

    On the website the reload-button does not work. To use them do we need the Pro-Version?

    We bought it with the mail-address k*************@g*****
    The website is majagiger.ch

    Thank you in advance

    Elfi

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 8 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We have merged the purchase to the correct email address. Please reconnect your website to your Rank Math account by going to WordPress dashboard > Rank Math dashboard > Help > Disconnect and Connect.

    Then, head over to Content AI and refresh the credits count so the plugin will request the updated credits from our server:
    credits

    Hope this helps. Let us know if you need any other assistance.

    Kristina

    3 years, 8 months ago

    Rank Math free

    Thank you so much for the quick support. It works now.

    Have a great day
    Elfi

    Jaideep Asrani

    3 years, 8 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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