Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please explain the issue you are experiencing in detail? Or, please share a screenshot of the error you are seeing so we can further identify the cause of the issue. You may use any of these handy tools to capture your screen and share the link in the Sensitive Data section.
https://imgbb.com/
https://www.loom.com/
We are looking forward to helping you.
I already reached out to you once. Here’s the logins:
https://cswdo.davaocity.gov.ph/adminmanagement
user: admin_cswdo
pass: cswdo@2021
Please. I need help on this one. That’s the only access I had. This problem occurred after the latest update on WordPress.
Hello,
Thanks for providing the login details.
I logged into your website’s admin area and I was able to replicate the issue. The issue is likely caused by your caching plugin.
Since you’re not able to access the WP dashboard, FTP logins would be required to fix the issue. You can get in touch with your web host for getting the FTP logins.
Once you’ve got your FTP logins, you can add them to the sensitive data section of this ticket so that we can further investigate the issue.
Really looking forward to helping you.
Thanks.
As I told you, that’s the only access I have. I hope you really can help me.
Hello,
We regret the trouble that you’re facing.
As the WordPress dashboard is inaccessible, we’re unable to investigate the issue.
I suggest you get in touch with your hosting provider as they would be in a better position to assist you.
Please let us know how that goes.
Thanks.
I do not have access to the hosting provider. Isn’t there any other way? Can you manually remove RankMath instead on that website?
Hello,
Thanks for your reply.
Unfortunately, any plugin or theme cannot be removed until you have the access to the WordPress dashboard or the backend of the server.
In such cases, only the Hosting provider can assist you further.
Hope this helps.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
