Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please clear your website cache, and if you are using Cloudflare, purge the cache from there as well. And then check the page.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please also provide your website’s URL so that we can have a closer look at the issue.
But as you can see in the video, it doesn’t work?
Unfortunately, we did not find any video in the ticket description or in the sensitive data section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to visit your website but Cloudflare is blocking the access. You can have a look at the screenshot in the sensitive data section of this ticket.
Please disable the blocked access, so that we can investigate the issue further.
Looking forward to helping you.
Thank you.
I have granted access permission of cloudflare. please login wp-admin and check for me
Hello,
I logged into your website’s admin area and found that both, Index and No Index options were enabled. So, I went ahead and deselected the No Index option and the issue is fixed.
Please have a look at the screenshot in the sensitive data section of this ticket and confirm it on your end.
Looking forward to hearing back from you.
Thank you.
hi, where should i do to fix it ?
i have try in there but its look like not working.
Screenshot:
https://drive.google.com/file/d/1Ap914gnpAm0LBmfMF6jc3qXuGtrLDfbH/view?usp=sharing
Hello,
Please do not quick edit, rather, edit the category and select Index from the Advanced tab of Rank Math’s SEO Meta Box.
Here’s a screencast for your reference:
https://i.rankmath.com/SVMveZ
Hope that helps.
Thank you.
I did as you said. I also cleared the cloudflare cache, but it doesn’t work.
Screen Video:
https://drive.google.com/file/d/1EPPIplltWg6FnWOpEVYiWgyPujBN6Zbk/view?usp=sharing
Hello,
I checked the Artists taxonomy page in your screencast and found that here also both Index and No Index options were selected.
Following the screencast in my previous reply, I selected only the Index option and now the page is set to Index. Please have a look at this screenshot for a quick reference: https://i.rankmath.com/6fVgUi
However, during my troubleshooting, I noticed that you have Rank Math PRO plugin installed.
Could you please share the email ID you used to purchase the PRO subscription of Rank Math?
Looking forward to hearing back from you.
Thank you.
h
ow do you fix it? Can you make a video for me to see?
How do you fix it? Can you make a video for me to see?
Hello,
I am trying to find noindex page from your Manga Artists taxonomy but it seems all of them are already indexed. Could you please share another affected URL with us so we can demonstrate the fix?
With that said, please ensure you have selected ‘index’ under the editor’s SEO meta box. Please refer to my video screencast in the Sensitive Data section.
We are looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
