Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We deeply apologize for the delay in response.
The issue is actually caused by this one redirection rule:
Deactivating that redirection rule under Rank Math > Redirections should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Yes thats correct.
I dont use the cart page. Thats why im using that redirect. Can you help me make it work, so it redirects to homepage instead of “Archive” page?
Hello,
Unfortunately, Rank Math doesn’t handle query parameters(?)
yet for redirection. But you can try using redirection plugins like below or .htaccess
redirection to achieve that:
https://wordpress.org/plugins/redirection/
You can try following regex on the plugin I’ve shared above and also for other redirection plugins( that handles query parameters ), it also should be similar like below:
^/\?cancel_order=true(.*)
Please be advised that, it’s always a good idea to take a backup of your .htaccess
file before making any changes to it.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Thank you so much for your kind feedback. We appreciate it.
If you do have any further issues or concerns with our plugin, just ask away. We are always here to help.