How to correct

#952173
  • Maddy Banks

    6 days, 20 hours ago

    Rank Math free

    Hello,

    Can you tell me how to correct this?

    Rank Math has detected new post types: sc_product, sc_upsell. You may want to check the settings of the Titles & Meta page and the Sitemap.

    I originally added “SureCart” as an ecommerce platform but it was not compatible with WordPress.com. I have since deleted the plugin, but I have the message shown here. Can you give me the steps to find it and delete it.

    I would appreciate it! Thanks much
    Maddy Banks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 days, 20 hours ago

    Hello,

    We apologize for the issue you are facing with the notification regarding new post types after deleting the SureCart plugin. To resolve this, you can follow these steps:

    1. Dismiss the Notice: If you have already configured the essential settings for the new post types, you can dismiss the notice by clicking the close button on the right side of the notification.
      Dismiss the notice for new post type

    2. Clear Browser Cache: If the notice persists even after dismissing it, try clearing your browser cache.

    3. Remove Transients: Navigate to Rank Math SEO → Status & Tools → Database Tools in your WordPress dashboard and click on Remove Transients. This action should help in removing any lingering notifications related to the deleted plugin.
      Remove transients in Rank Math

    4. Check Titles & Meta Settings: If you want to ensure that there are no settings left for the deleted post types, go to Rank Math SEO → Titles & Meta and check if there are any configurations related to sc_product or sc_upsell. You can adjust or remove them as necessary.
      Titles and Meta Settings for New Post Type

    5. Sitemap Settings: Similarly, check under Rank Math SEO → Sitemap Settings to ensure that these post types are not included in your sitemap if they are no longer relevant.
      New Post Type Sitemap settings

    If you still see the message after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for raising this concern! We’re here to help you resolve it.

    Sources:
    We Detected New Post Type(s) » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    5 days, 6 hours ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    Rank Math shows that notification whenever it detects a new post type on your website. In case, you’ve already deleted the post type, you can click on the X button to clear the notification.

    If the notification doesn’t go away by clicking the X button, then please try clearing Rank Math’s transients from WordPress Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.