How to add the credit to my account after purchase

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if you have used the same email address from your Rank Math account upon purchasing the credits?

If so, please head over to your Rank Math account here:
https://rankmath.com/my-account/websites/

Then check if you are able to see your remaining credits as shown in this screenshot:

If you still have credits remaining, please head over to your website’s dashboard > Rank Math > Dashboard > Help and on this page, please disconnect and reconnect your Rank Math account.

Then please update to the latest version of the Rank Math plugin and you should see this option to refresh the credits

Let us know how this goes.

Thank you.

Hello,

When you make a purchase with us you also get a receipt from FastSpring delivered to the email address used to make the purchase.

Please forward that receipt to us or let us know if the email address you have on your Amazon account is different than the one on this account.

Looking forward to hearing back from you.

Hello,

You can send the receipt to the email address s******@r***********.

Thank you.