Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct Content AI credits.
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes.
Thank you.
hello, the website does not appear in my account nor the credits
What do I do to make my website appear in my rank math account?
Hello,
I’ve checked your account, and the credits are already added.
To add a website to your Rank Math dashboard, ensure that you have already installed the latest version of the Rank Math plugin and head over to its WordPress dashboard > Rank Math > Dashboard > Help tab, then click the disconnect/connect button.
Here’s a link for more information:
https://rankmath.com/kb/website-not-shown-in-account/
Once done, the credits will show as well on your website.
Hope that helps.
Thank you.
Thank you, I already connected my account and the credits are already out.
It does not matter that it does not say that the license is pro in my account?
Hello,
You do not need a Rank Math PRO account to purchase content AI credits. If you have a Rank Math PRO account and meant to use that one to buy Content AI credits instead of the free account you used to open this ticket, the credits may need to be transferred to that account. Please share the Rank Math PRO account details and we’ll confirm if the credits can be transferred.
Hope that helps. Please let us know if you have questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
