Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Since you have the free version, all your credits are distributed across your portfolio. In this case, it is shared by all the websites connected to your account.
If you are a Business or Agency plan holder, you can assign or set a content AI credit per client through your client management dashboard: https://rankmath.com/kb/client-management/#assign-contentai-credits
If you are catering to clients, you should upgrade to a Business or an Agency license:
https://rankmath.com/pricing/#comparison
Also, we have replied to your other ticket about the refund request.
If you still have any questions, just reply, and we will be more than happy to clarify any doubts you might have.
Thank you for your reply. I don’t have permission to check other tickets.
I see that I have canceled the subscription of Content AI, but I haven’t received a refund yet.
Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
Looking forward to helping you.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
