There was issue in your latest update. I just rolled back to previous version and it is working fine now
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I am glad you sort it out, although I would recommend you to flush the sitemap cache in order to get the fresh data:
You can flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I tried everything which you have mentioned. The issue didn’t resolved. There is a bug in your latest version. When I rolled back to previous one, the issue got resolved.
Hello,
I was able to replicate your issue here.
Allow me to escalate this to our devs and we should report back to you with a solution.
We appreciate your time and patience on this one.
Thanks, I will be waiting
Hello,
Meanwhile, If you have any other concerns or questions, feel free to open another ticket. We would be happy to help you.
Thank you.
is there any update? I installed new version 1.0.68 as well. Still same issue. Homepage disappears in sitemap
Hello,
If the older version of Rank Math is working, we might need to take a closer look at the settings.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Whenever i share login access, no one bothers to update in a tickt. Last time i gave access to full one week, but no one replied
Hello,
Sorry for the unexpected delay and any inconvenience that might have been caused due to that.
Our devs need the login details to check further and resolve the issue on your site. Please add them in the sensitive data section. We really regret the inconvenience caused and will make sure to keep you in the loop this time.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
