Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You can use s******@r*********** to create the temporary login.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to login into your website’s admin area but Cloudflare is blocking the access. You can have a look at the screenshot in the sensitive data section for a quick reference.
Please verify the situation and if you’ve set up geo location blocking, then please exclude India, Portugal, and Philipines from getting blocked so that we can investigate the issue further.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to login into your website’s admin area and upon investigating, I found that the plugin “Easy Social Share Buttons for WordPress” is causing the issue here.
As I disabled the above plugin, the issue was fixed. Please have a look at the screencast in the sensitive data section of this ticket.
Please get in touch with the devs of the above plugin as they might already have a solution for the issue and they would be in a better position to assist you.
Hope this helps.
Thank you.
Thank you. Very helpful and fast support!
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you please renew the login link and add it to the sensitive data section so that we can continue debugging the issue?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged in and figured out that the issue is being caused by the Beaver Themer and Beaver Builder Plugin (Agency Version) plugins. If you disable Beaver Themer then the meta box works sometimes after reloading the page.
I can see there is an update available for Beaver Builder Plugin (Agency Version). Please update the plugin and check if that resolves the issue. If it doesn’t then please get in touch with the Beaver Builder theme. They should be able to resolve this.
Let us know how that goes. Looking forward to your update.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
