Home Page redirect Since Update

#347024
  • Resolved Lorraine P
    Rank Math free

    Since your last 2 updates, your plugin is causing my home page to redirect to a random blog post on my site. I’ve had to deactivate your plugin but would like to keep using it, so if a fix can be found please let me know.

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  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please enable Rank Math and navigate to WP Dashboard > Rank Math > Redirections and check if there is a redirection with an empty Source URL. If yes then please remove that redirection to fix the issue.

    If you are not able to figure that out then please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Home Page redirect Since Update’ is closed to new replies.