Hello,
We apologize for the issue you are facing with your Rank Math PRO version. It seems that you may have upgraded to the PRO plan using a different email address than the one associated with your free account.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum. In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we’re here to help you get this sorted out!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to this issue.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
