Hello,
We’re sorry to hear that you’re having trouble finding your subscription. To resolve this issue, please ensure that you are logged into your Rank Math account using the email address associated with your subscription. If your dashboard still shows a FREE account, double-check that you’ve logged in with the correct email address used for the purchase.
You can verify your registered email address by navigating to the account menu at the top of the page and selecting âEdit Profileâ or directly going to âAccount detailsâ in the left sidebar. If the email address doesnât match the one used for your purchase, log out and log back in using the correct email.
If you continue to experience issues, please reply to this ticket with the email address you used for your subscription, and a human agent from our support team will assist you further.
Thank you for your patience!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
I continue to experience this issues, although with the email address I used for my subscription, please help this for me!!
Hello,
We really apologise for this issue and the inconvenience caused.
This issue has been resolved on your account.
You now have full access to your subscription.
We hope this helps. Please let us know if you have further questions or concerns.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
