Hello,
We’re sorry to hear that you’re having trouble finding your subscription. To resolve this issue, please ensure that you are logged into your Rank Math account using the email address associated with your subscription. If your dashboard still shows a FREE account, double-check that you’ve logged in with the correct email address used for the purchase.
You can verify your registered email address by navigating to the account menu at the top of the page and selecting ‘Edit Profile’ or directly going to ‘Account details’ in the left sidebar. If the email address doesn’t match the one used for your purchase, log out and log back in using the correct email.
If you continue to experience issues, please reply to this ticket with the email address you used for your subscription, and a human agent from our support team will assist you further.
Thank you for your patience!
Sources:
Why is My Subscription Not Showing Up in My Rank Math Account? » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
I continue to experience this issues, although with the email address I used for my subscription, please help this for me!!
Hello,
We really apologise for this issue and the inconvenience caused.
This issue has been resolved on your account.
You now have full access to your subscription.
We hope this helps. Please let us know if you have further questions or concerns.
