Hello, we’re sorry to hear that you’re facing this issue with your Rank Math PRO purchase. It seems that the email address associated with your PRO account might be different from the one linked to your FREE account.
To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it’s unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum. In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help us assist you more effectively.
Thank you for raising this concern, and we look forward to helping you get this sorted out!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Rank Math PRO subscription on your account.
You can check the subscription details here:
https://rankmath.com/my-account/subscriptions/
Please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Let us know how it goes. Looking forward to helping you.
