Hi I have subscribed for ai content but I can’t access it yet

#900675
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello, we apologize for the issue you are facing with accessing the AI content. It seems that you may not have an active Content AI plan associated with your account. Please check the following:

    1. Active Subscription: Ensure that your subscription is active. If you see a message stating, "To access this Content AI feature, you need to have an active subscription plan," it indicates that your subscription might not be active.
      To access this Content AI feature, you need to have an active subscription plan.

    2. Account Connection: Make sure your website is connected to your Rank Math account. If you see a message like, "Start using Content AI by connecting your RankMath.com Account," you will need to log in to your Rank Math account.
      Start using Content AI by connecting your RankMath account.

    If everything seems correct and you still cannot access the content, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Ike

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure you have updated to the latest version of our plugins according to the Rank Math changelog https://rankmath.com/changelog,

    Then follow the guide below to restore the credit on your website:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Hi I have subscribed for ai content but I can’t access it yet’ is closed to new replies.