Hello, we apologize for the issue you are facing with your subscription. To download Rank Math PRO, please log into your Rank Math account and check your dashboard. If you do not see the download option, it may be because you upgraded to PRO using a different email address than the one you intended. In that case, we recommend merging both accounts or changing the email connected to your PRO account.
For more detailed guidance, you can refer to this article: I Purchased Rank Math PRO but Rank Math is Still Showing FREE. If you have further questions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We only see a Content AI starter subscription on the account you opened this ticket with.
Perhaps you purchased the PRO subscription with a different account/email, can you please search and forward a receipt from FastSpring.com so we can locate your account?
We anticipate hearing back from you.
Thanks.
PLEASE CANCEL MY PLAN,AND I WANT REFUND MY BLANACE
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
