Hi

#116654
  • Resolved Darnell

    4 years ago

    Rank Math free

    Lately, all of my pages have been de-indexed and both google and bing keep saying they can’t fetch my sitemap. Google says general http error. My robots.txt is default. I’ve tested the sitemap and it always replies with a 200 header. I’ve also noticed one of my articles isn’t even in my sitemap. I think something is wrong.

    Is there a way to clear rankmath and set it to its original state?

    I’m also using OpenLiteSpeed Web server. Let me know if you’ve heard of any issues with Google and Bing having issues with it.

    Thanks

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  • Michael Davis

    4 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​
    Can you please follow these steps?

    1. Please delete the sitemaps from the Google Search Console.

    2. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    3. Clear all cache and exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/
    ​
    4. Add sitemap_index.xml file again to your Google Search Console.

    That should fix the issue. Please let me know if that does not. We are here to assist.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Hi’ is closed to new replies.