Hello,
Thank you for contacting the support and bringing your concern to our attention.
Please check your website’s page source and find the Analytics code by searching “UA-“. Please refer to my screenshot here: https://i.rankmath.com/yKJv9Q
You can also use this plugin to check if the tags are installed and working on your website: https://chrome.google.com/webstore/detail/tag-assistant-legacy-by-g/kejbdjndbnbjgmefkgdddjlbokphdefk?hl=en
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you, I checked using the instructions you gave me and it appears the code is not installed. I used your one click installation and deactivated any other plug-ins that might have been in the way and still not seeing anything.
I’ve been following instructions under section 11.2 and 11.3 on your site at https://rankmath.com/kb/general-settings/
Can you help or do I have to install the code manually?
Shelby
Hello,
You don’t have to manually install the code as Rank Math should automatically insert the tracking code on your page.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing the login access.
I checked your Analytics configuration and it seems you haven’t completely set up your Analytics as you can see in the screenshot in the Sensitive Data section.
I went ahead and selected a property since there’s only one.
The Analytics code should now be added to your front page. Please check.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Yes, it’s working now. Thank you for your help!
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
