Help with redirection

Hello, we’re sorry to hear about the issue you’re facing with your redirection. Since you’ve already activated the redirection debugger and cleared your cache, here are a few additional steps you can try:

1. Check for Conflicting Redirects: Ensure that there are no other redirects that might be conflicting with the one you’re trying to set up. Sometimes, multiple redirects for the same URL can cause issues.

2. Enable Debugging for All Redirects: Make sure that the debugging feature is enabled for all redirects. You can do this by going to Rank Math SEO → General Settings → Redirections and ensuring that the debug option is checked.
   

3. Inspect Server-Level Caching: If you have server-level caching (like Varnish or Nginx caching), it might be serving cached pages instead of the updated redirects. Try purging the cache at the server level.

4. Check .htaccess File: If you’re using Apache, check your .htaccess file for any rules that might be affecting the redirect. Sometimes manual rules can override plugin settings.

5. Browser Cache: Ensure that your browser cache is cleared as well, as it might be holding onto an old version of the page.

6. Test in Incognito Mode: Try accessing the URL in an incognito window to see if the redirect works there.

If none of these steps resolve the issue, we recommend replying to your ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for raising this concern!