Help with error

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I wasn’t able to replicate the issue on your site. I set the focus keyword of a test product as test 1.5 Ø and didn’t see any error.

Can you please record and share a screencast of the issue? You can use a tool like https://loom.com to record & share the screencast.

Looking forward to helping you.