Hello,
I understand the issue you are facing with your Rank Math account email change. To resolve this, you will need to contact our support team directly. You can do this by submitting a ticket through the Rank Math Support Forum.
Here are the steps to submit a ticket:
- Visit the Rank Math Support Forum.
- In the Ticket Title section, enter a one-line summary of the issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, enter the email addresses you want to connect to your account.
- If you’re merging accounts, select one email as your preferred email address.
- Include the email address you used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
Our support team will assist you in locating your account and changing the email associated with it or merging it with your new email address. They will help you resolve the issue so you can access your Rank Math account smoothly.
If you have any further questions or need assistance, feel free to reach out to our support team through the ticket submission process.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have two accounts with us. Please check the sensitive data section for the account details.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi, I do need to merge the accounts, and the d****@a********** is the primary account. S*****@m************************** is no long active. Please consider d****@a********** the preferred email.
Hello,
No, you don’t need to merge the account. It was just a suggestion.
We don’t see an account associated with social@********.com in our system.
We also provided an auto-login link to your account with Rank Math PRO in the sensitive data section. You should be able to access your account using that.
You can request a password reset link by going to https://rankmath.com/my-account/, and click on forgot password.
On the next page, enter the registered email and click on reset password.
You will receive the password reset link in your email.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
