Hello,
We apologize for the issue you are facing with your Content AI credits and the bulk build functionality. It sounds frustrating to have your credits used without achieving the desired results.
To address this issue, we recommend the following steps:
- Check Your Credits: Ensure that you are logged into the correct account where you purchased your Content AI credits. You can verify your remaining credits by visiting your Rank Math Account.
- Refresh Your Credits: Go to your WordPress dashboard and navigate to Rank Math → General Settings → Content AI. Here, you can refresh your credits to see if they update correctly. Here’s a screenshot for reference:
- Reconnect Your Account: If the credits still do not appear correctly, try disconnecting and reconnecting your Rank Math account from the WordPress admin area under Rank Math → Dashboard → Help. This can help in syncing your account properly.
If you continue to experience issues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further and review your account for any discrepancies regarding your credits.
Thank you for bringing this to our attention, and we hope to resolve it quickly so you can complete your site!
It says I’ve used them all. That is why i am contacting you
I don’t know what that means. And i still have not received a replay..
I really need to get this site up and running. Is there a live chat or phone number. I been building this for over a month and have hit a wall
Its been like a week between this massage thread and the first one. What is the problem!?
Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
We checked your account and it appears that you have refunded your Content AI subscription. In this case, you don’t have any premium credits to use.
Can you please confirm if you intend to still use the Free Content AI credits for your workflow, but stumbled into the issue you just described? If so, please note that the bulk AI generation of title/description only works if you have a premium Content AI subscription.
Looking forward to assisting you with this one.
What? I paid for the premium. But it kept taking my credits and not fixing the issue. Or it would fix it then turn back red again and again, using my credits every time. So i asked for a refund of my credits.
I don’t know what happened. but i bought it again and it is not working
Some one need to fix this now! I can not Waite any more days!!!!!
Hello!! If this is not resolved ASAP i will be contacting word press
And will be leaving a public review. This is unsusceptible for a paid subscription
Hello. Are we on a deferent time zone or soothing?
This is costing me! If this is not resolved today, I will be posting reviews on 1. Public Review on WordPress.org 2.Trustpilot 3. Facebook public 4. Twitter (X)
I have now left reviews and will continue to do so weekly until this issue is resolved. I will not remove them until the matter is fully addressed. Fair is only fair.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
