help me

#876724
  • Resolved Mesut

    1 year, 2 months ago

    Rank Math free

    hello ı do sucessfull payment still ı have free version please upgrade my account pro version

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. If you have successfully made a payment but still see the free version, it may be due to the email address associated with your PRO plan being different from the one on your free account.

    To resolve this, please log into your Rank Math account and check if you can download Rank Math PRO from your dashboard. If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details. Here’s how you can submit a ticket:

    1. In the Ticket Title section, enter a one-line summary of the issue.
    2. In the Ticket Question section, provide more details about your situation.
    3. In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
    4. Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
    5. Click the SUBMIT YOUR TICKET button.

    Submit a ticket

    Once you submit your ticket, our support team will assist you in upgrading your account to PRO. Thank you for raising this concern, and we look forward to helping you!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    1 year, 2 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘help me’ is closed to new replies.