Hello,
We apologize for the issue you are facing with your Rank Math PRO upgrade. To download the Rank Math PRO plugin, please log into your Rank Math account and download it from your dashboard. If you do not see the PRO version available, it may be because you upgraded using a different email address than the one associated with your account.
In that case, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
Here’s a quick guide on how to submit a ticket:
- Navigate to the support forum.
- In the Ticket Title section, enter a brief summary of your issue.
- Provide more details in the Ticket Question section.
- In the Sensitive Data section, include the email address(es) you want to connect to your PRO account.
- Click on the SUBMIT YOUR TICKET button.
Once you provide these details, our support team will assist you in locating your PRO account and resolving the issue.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
