Help connecting Content AI Expert

Hello,

Thank you for reaching out to us, and I’m sorry to hear about the frustration you’ve experienced with connecting the Content AI module.

I understand that you’ve tried following the instructions provided and even reached out to our RankBot for assistance. I apologize for the inconvenience this has caused.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please head over to your Rank Math account and check if you can see the correct remaining credits. You can do this by visiting this URL: https://rankmath.com/my-account/websites/

If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are some screenshots for reference:

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one. Here’s a screenshot for reference:

I hope these steps help resolve the issue. If you need further assistance, please don’t hesitate to let us know.

Thank you for your patience, and we appreciate your understanding.

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Content AI – Your Personal AI Assistant by Rank Math

Hello,

Thank you for your patience.

We’ve checked your site, and the Content AI credits are already applied to your website. Please refer to the screencast in the sensitive data section.

Could you please confirm if you’re still unable to use the feature on the same site? If so, please provide more details of the issue so we can investigate further.

Looking forward to helping you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.

Hello,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.