Help

Hello,

We apologize for the issue you are facing with Content AI. Here are a few steps you can take to troubleshoot the problem:

1. Check Your Subscription: Ensure that your Content AI subscription is active. If you see a message indicating that you need an active subscription, you may need to select a plan. You can do this here.
   

2. Connect Your Rank Math Account: Make sure your website is connected to your Rank Math account. If you see a message prompting you to connect, click on the Connect Now button in your WordPress dashboard.
   

3. Refresh Credits: After confirming your subscription and connection, go to your WordPress Dashboard → Rank Math → General Settings → Content AI and refresh your credits. This will ensure that the plugin requests the updated credits from our server.
   

If you’ve tried these steps and are still experiencing issues, please reply to this ticket with your website URL so that a human agent from our support team can assist you further.

Thank you for raising this concern, and we hope this helps resolve the issue!

Sources:
Resolving Content AI Related Issues » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused.

Please ensure you’re using the latest version of the Rank Math plugins on your website: https://rankmath.com/changelog/. The latest version of the Rank Math PRO plugin is PRO v3.0.86, and the Free plugin is Free v1.0.243.

Then, follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

However, if the issue persists, please share the notification message shown when refreshing the credit with us so that we can check the issue further for you.

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

Please let us know if the issue has been fixed for your website.

Thank you.

Hello,

We apologise for the inconvenience.

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

When we tried to log in, the following error was returned: Error: The username Temp Admin1 is not registered on this site.

Kindly review the login details and get back to us with a working one.

We look forward to helping you resolve this issue.

Thank you.

Hello,

Sorry for the delay in getting back to you.

It seems like the connection between the website and account was not properly made, and that is a requirement for this Content AI feature to work.

We have set the connection correctly, so you can take advantage of the Content AI credits of your subscription.

Thank you.

Hello,

We deeply apologize for the inconvenience. We can understand how frustrating it can be when something doesn’t work as expected.

Can you please share some more details about the issue you faced with the Rank Math plugin so that we can assist you further?

However, if you have already made up your mind, while we will be sorry to see you go, we fully respect your decision.

Let us know if you need assistance with anything else.

Looking forward to helping you.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

As of the month date, you won’t be able to access those premium features we refunded.

Of course, we’re very sorry to see you go. We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.