Hello. I’m going to cancel my subscription

#976270
  • Resolved wpkoreateam

    9 months, 3 weeks ago

    Rank Math free

    I canceled the payment information, but it says the payment was made yesterday. I’m going to cancel it because I can’t extend the subscription

    I don’t understand. I’m asking because I’m not using it and I don’t intend to extend it. I don’t understand that I can’t request cancellation because it’s suddenly been paid and extended. I’m referring to the payment made on February 23, 2025.

    And I don’t understand why you suddenly raised the extension from 199$ to 299.

    I remember I turned off my pay information from my subscription before, but I’m telling you that the payment has been made. I was only going to subscribe until this year.

    If I can’t solve it, I’m asking for help because I have a big problem with my card payment.

Viewing 1 replies (of 1 total)
  • Princess

    9 months, 3 weeks ago

    Hello,

    Thank you so much for getting in touch.

    We can see that our accounts team already replied to your ticket and processed a refund on your requested transaction.

    You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    RankBot

    8 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Hello. I’m going to cancel my subscription’ is closed to new replies.