Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused.
Unfortunately, there is no active subscription on the account you are using to contact us.
Can you please search and share the receipt from FastSpring.com so we can verify this?
We look forward to hearing from you.
Thanks.
Sold and fulfilled by FastSpring an authorized reseller
[moved to Sensitive Data section]
Hello,
Your recent purchase has already been refunded. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
