hello, i can’t connect to google analytics account.

#459326
  • Resolved Sahadan Sahadan

    3 years, 5 months ago

    Rank Math free

    hello, I can’t connect to google analytics account. I tried to connect again, it doesn’t work. I tried to disconnect and connect again, it didn’t work.

    Error Code
    ===============
    /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php dosyasının 218 satırında E_ERROR tipinde bir hata oluştu. Hata iletisi: Uncaught Error: Call to undefined method RankMathHelper::choices_countries_3() in /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math-pro/includes/modules/analytics/class-analytics.php:218
    Stack trace:
    #0 /home/sahafaml/public_html/wp-includes/class-wp-hook.php(307): RankMathProAnalyticsAnalytics->add_country_dropdown3()
    #1 /home/sahafaml/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #2 /home/sahafaml/public_html/wp-includes/plugin.php(476): WP_Hook->do_action()
    #3 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/wizard/views/search-console-ui.php(98): do_action()
    #4 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/includes/class-cmb2.php(119): include(‘/home/sahafaml/…’)
    #5 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Base.php(315): RankMathCMB2::render_raw()
    #6 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Base.php(273): CMB2_Base->do_callback()
    #7 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Base.php(249): CMB2_Base->get_param_callback_result()
    #8 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Field.php(872): CMB2_Base->peform_param_callback()
    #9 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2.php(464): CMB2_Field->render_field()
    #10 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2.php(260): CMB2->render_field()
    #11 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Hookup.php(775): CMB2->show_form()
    #12 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Options_Hookup.php(283): CMB2_Hookup->show_form_for_type()
    #13 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-options.php(296): CMB2_Options_Hookup->options_page_metabox()
    #14 /home/sahafaml/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Options_Hookup.php(194): RankMathAdminOptions->display()
    #15 /home/sahafaml/public_html/wp-includes/class-wp-hook.php(307): CMB2_Options_Hookup->options_page_output()
    #16 /home/sahafaml/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #17 /home/sahafaml/public_html/wp-includes/plugin.php(476): WP_Hook->do_action()
    #18 /home/sahafaml/public_html/wp-admin/admin.php(259): do_action()
    #19 {main}
    thrown

    error screenshot https://ibb.co/Gx5jpMd

Viewing 3 replies - 1 through 3 (of 3 total)
  • Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Sahadan Sahadan

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    3 years, 5 months ago

    Rank Math business

    Hello,

    You are using a very old version of the PRO plugin.

    You have opened this ticket with a Free Rank Math account.

    Can you please share the email you used to purchase the subscription?

    To fix the issue, please update the PRO plugin to the latest version and then configure the settings.
    https://rankmath.com/changelog/pro/

    We look forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

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