hello

#1039996
  • Resolved Oodie

    4 months, 1 week ago

    Rank Math free

    I have huge problem. I had proplems with my accounts and i change emails. BUT now if i login (google), account is different 🙁 they mix up!
    I try to get my wrongly taken ai subsription away and i notised when i log in, it is different. Should Email change? No?
    Now these accounts are so mix up!
    IF i think right; when i log o***********@g******** it is k********@g******** (settings and this kuunkutsu is right one). When i log k********@g******** in settings email is o******@g********
    Whaat :/
    Also how i get my refund? I have another tiket open somewhere. I didint order AI thing..

Viewing 1 replies (of 1 total)
  • Jeremy

    4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can confirm that the purchased plan is under the k********@g******** email address.

    To avoid further confusion, would you like us to merge all your accounts and consolidate all settings and subscription data into a single account? If so, please let us know here which email address you wish to keep and we’ll merge them for you.

    Looking forward to helping you.

    RankBot

    3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘hello’ is closed to new replies.