have pro but not showing up

#473124
  • Resolved Renee Carson

    3 years, 1 month ago

    Rank Math free

    Hi, I bought Rank Math Pro on 8/24/22 and the invoice was sent to my r*****@m****** email address. I was able to connect it to two sites when I first got it, but today, I tried to log in and couldn’t so I reset my password, but it is showing a free account. I’m not sure what I did wrong.

    Here’s the invoice info:

    RANKMATH220825-2322-14169

    what do I need to do to fix this? Is there anything else you need from me?
    thanks!
    ~Renee

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due by that.

    The PRO subscription is currently been applied to the account with the email address (see sensitive data section).

    You need to login to that account and connect that account to your website.

    If you prefer, we can merge that account to this account you used to create the ticket.

    Let us know.

    Looking forward to helping you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘have pro but not showing up’ is closed to new replies.