Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I checked your site with our External SEO Analyzer and also checked the source code of your homepage, there are 2 H1 tags on the page.
If your SEO Analysis is not updating, please head over to Rank Math > Status & Tools > Database Tools > Clear SEO Analysis
Please note that some options are only available when you enable Advanced mode in the Rank Math dashboard.
I hope this helps. Looking forward to helping you.
I cleared SEO Analysis under database tools and nothing. Please help eliminate this error.
I have cleared cache. I have deactivated and activated RankMath and nothing.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I just sent the WP login info. This is very frustrating. I hope you can fix it. I have been working on this all day long and can’t get anywhere.
Good for you. I never have such luck with RankMath. Have always had problem since installing this plug-in. My site is fairly basic but I don’t see how the plug-in can say I have no H1 Tag on the home page when I do. This is crazy. I think I have the techies at RankMath scratching their heads with this one.
This problem with the H1 Tag just started with me yesterday with the latest update but then I reinstalled previous version and the same thing happened. Seems like their is a bug in RankMath that entered into the current and previous versions
I noticed there was a log on from an unknown IP (must be you) several hours ago. Do I discover a bug in your plug-in. This seems pretty basic. How do we know all the other data is reliable if RankMath cannot even detect correctly that there is an H1 tag on the page?
Hello,
Thank you for keeping in touch with us.
I flushed your SEO Analysis data once again and re-run the SEO Analysis. I can note that an H1 tag was detected on your site. Please see the screenshot and video screencast I inserted in the Sensitive Data section.
If this is still not working on your end, please try to flush the SEO Analysis once again and re-run the SEO Analysis using a different browser. Do make sure to clear your website cache as well.
We are looking forward to helping you.
The same is showing on my end. What did you do to fix this? I cleared cache and everything just as you did.
Hello,
Thank you for keeping in touch with us.
Unfortunately, I wasn’t able to replicate the issue. The first time I visit your admin settings and your site, the issue wasn’t there anymore.
With that said, it seems this is just a caching issue happening on your end.
If you do encounter this issue again, please let us know and we will be happy to help you.
