Gutenberg links don’t work

#168302
Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems to be working fine on our end:
    https://i.rankmath.com/j5oRP9

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you, and we really look forward to helping you.

    Jakub Novák

    3 years, 8 months ago

    Rank Math free

    Your plugin is not compatible with newest Gutenberg
    Go and install it (https://wordpress.org/plugins/gutenberg/) and you will see this problem

    Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for that additional information.

    We have replicated this issue with the latest Gutenberg editor and submitted this issue to our dev team for further investigation. We will get back to you shortly and would really appreciate your kind patience regarding this matter.

    Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.

    Thank you.

    Rank Math

    3 years, 5 months ago

    Hello,

    Thank you for your patience.

    We have released an update that should fix the potential issue(s) you were facing.

    Please update to the latest versions of Rank Math & Rank Math PRO.

    Hope that helps. If there’s anything else we can help you with, please let us know. We are here to assist.

    RankBot

    3 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Gutenberg links don’t work’ is closed to new replies.