google structured data

Hi there,

Thanks for getting in touch and sorry for this issue.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hi Hoskia,

Thanks for the follow up.

I am afraid that I may not be able to share an any desk session, if it is possible please create the temporary access so that we can help you that way.

Hope to hear back soon.