Hello,
Thank you for contacting Rank Math.
This can be dependent on the plugin you are using to generate or acquire your reviews. If it’s a third party plugin, you may need to get in touch with the plugin support.
You can also share one of the affected URL so we can check from our end.
Looking forward to helping you. Thank you.
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Thanks for your response.
Here is a link:
https://www.boldivy.com/shop/canoe-stabilizer/
And you can see the results by googling:
canoe stabilizer bold ivy
Thanks!
Hello,
I was able to note the issue. You seem to be using a third party plugin(Customer Reviews plugin) to collect your reviews. I assume the plugin has a way it is passing the data to Rank math schema. You should check this and change your schema to only have the reviewCount without the ratingCount since only one if this is required for the review snippet and it might have something to do with the count being read as votes.
You can check here for more details on the review schema: https://developers.google.com/search/docs/data-types/review-snippet#aggregated-rating-type-definition
Hope that helps. If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
