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Dear Rank Math Support Team,
I hope this message finds you well. I am reaching out regarding an urgent issue with the Rank Math plugin on our website, Jpjobco (https://jpjobco.com), which uses WordPress.
Previously, our Google Search Console integration with Rank Math was functioning correctly, displaying a green status. However, the status has recently changed to a red dot, indicating a connection issue. Despite our efforts to troubleshoot—such as re-authenticating the Google account, verifying the Search Console property, checking API permissions, and ensuring the plugin is up to date—the issue persists.
Here are the details of our setup:
– Website: Jpjobco (https://jpjobco.com)
– WordPress Version: [ WordPress version: 6.8.1 ]
– Rank Math Version: [ Rank Math version: 1.0.246 ]
– Google Search Console Property: [Insert Search Console property URL]
– Steps Taken:
1. Re-authenticated Google account in Rank Math settings.
2. Verified site ownership in Google Search Console.
3. Cleared cache and checked for plugin conflicts.
4. Ensured no firewall or server restrictions are blocking API calls.
5. Reinstalled the Rank Math plugin.Could you please assist in diagnosing and resolving this issue? We rely heavily on Rank Math for SEO optimization and need to restore the Search Console integration as soon as possible. If additional information or access is required, we are happy to provide it.
Thank you for your prompt attention to this matter. I look forward to your response.
Best regards,
[my full business name: jpjobco | my full Personal name: Amir hosein javaheri pey]
[owner of jpjobco.com website]
Jpjobco Team
[Email: I***@j**********
Email2: a*******@y********
Email/ gmail: J***********@y********]
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Hello,
We apologize for the issue you are facing with the Google Search Console integration on your website, Jpjobco. It seems that there might be a glitch in the connection between Rank Math and your Google account.
To troubleshoot this issue, we recommend the following steps:
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Test Connections: Go to Rank Math SEO → General Settings → Analytics and click on the Test Connections option at the top right. This will help validate the existing connections. A green signal indicates a valid connection, while a red signal indicates an issue.
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Reconnect Your Google Account: If you see a red signal, try reconnecting your Google account by following the prompts in the same settings area.
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Check for Domain Property: Ensure that you are using a URL-prefix property in Google Search Console, as our plugin does not fully support domain properties. If you are using a domain property, please reconnect your Google account and switch to a URL-prefix property.
If the issue persists after trying these steps, please reply to this ticket with any error logs you may have, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you!
Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Google URL Inspection API Integration in Rank MathHello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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The ticket ‘Google Search Console Status Changed to Red Dot on Jpjobco Website’ is closed to new replies.