Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have moved it to your own thread so it is easier to help you.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
im waiting to ear from you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
You have not included the login URL.
Where can we login?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hey tod hopeyou got everything you wanted please help
Hello Rania,
We received your email saying that the issue is fixed.
If you need help with anything else, please open a new support ticket here so we can help.
We are always here for assistance.