Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please share your sitemap URL with us so that we can check the issue further for you.
Meanwhile, please try to follow the steps from this guideline to see if that helps to resolve the issue: https://rankmath.com/kb/couldnt-fetch-error-google-search-console/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi, thank you for responding.
The sitemap url is https://www.plasticzoneinc.com/sitemap.xml
Hello,
I’ve checked your sitemap, but it seems to be working fine.
However, the other version of your sitemaps (WWW) is not yet redirected to the final version (non-WWW)
Please ensure that only 1 version of the sitemap is working (200 Ok status), and the rest are redirecting to it. You can also use this tool to check.
Here’s a link for more information:
https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#num-5-check-for-the-correct-version-of-the-sitemap
In this case, you can follow our guide here to redirect it:
https://rankmath.com/kb/how-to-redirect-www-urls-to-non-www/
You can also get in touch with your web host for assistance since the .htaccess is a sensitive file.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.