Hello,
Sure, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
Thank you for sharing the login information.
However, the login you shared doesn’t seem to be working on our end.
Can you please verify it so we can further debug the issue?
Also, please share your FTP login in the sensitive data section as well.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was now able to access your website dashboard. The issue here is that xsl file is loading the incorrect URL resulting in CORS error.
For us to move forward, we may need to access your FTP so we can revert your website to a working state in case we make mistake in your htaccess while applying the configuration.
Looking forward to helping you.
Hello,
We are glad that we could address your concern.
Do let us know here once you have the FTP access so we can proceed with resolving the issue.
Thank you.
What should I do, the login account is an administrator
Hello,
The www versions of the sitemaps are still not redirecting to the non-www version.
I’ll suggest you get in touch with your web host and ask them to redirect to the final variation.
That should fix the issue.
We look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
