Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
500 errors are server errors, could you please get in touch with your host and seek their help in checking the kind of errors that are reported on the error log?
Make sure the Rank Math plugin is on the latest version.
You can try setting up the Indexing API again:
https://rankmath.com/blog/google-indexing-api/
Here is a tutorial for your reference:
https://www.youtube.com/watch?v=tEmcwCc73Mc
Looking forward to helping you. Thank you.
Hi, it is the same issue that I am getting too. It has been a week I raised a support ticket but still not solved.
I am not getting any kinda strong response from your side. I provided everything, my Error Logs that I found in my WP Debug and they are related to the Instant indexing Plugin. I also shared my Screencast in that support ticket, I created API Key again and again by following your tutorial completely but still no success.
Here is the link to my support tickets.
1. https://support.rankmath.com/?post_type=topic&p=157673
2. https://support.rankmath.com/?post_type=topic&p=161485
This guy is also facing this issue and I am too. So, there might be other guys also who are facing this issue. Please take into consideration of my support, I have included complete details regarding this issue.
Hi guys,
No luck with this canned response. I really need some support – it’s a hot mess now.
What can I do to expediate it?
Hello,
Please share your error log with us so we can check what exactly is causing the 500 error on your website.
Ahsan, we have fixed your issue in your other ticket and you were facing that issue because you had not setup the plugin correctly.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The details that you have shared in the sensitive data only contain the error that you are seeing while trying to enable Instant Indexing. We will need to see your WordPress error log.
If you are not sure where that is, please ask your web host and they should be able to help you locate the log files.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing these details.
Can you also provide your admin logins so we can further investigate this? Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are not seeing that error on your website any longer.
We have added a screenshot in the sensitive data section for reference.
Can you please check?
You are getting Error undefined because the API is not correctly setup. Please create a new API using the video tutorial we have here for easier follow along process:
https://rankmath.com/blog/google-indexing-api/
Hope that helps.
Hello,
I have updated the sensitive data as requested. Can you please check further? I’m following exactly the same steps as described…
Thank you.
Hello,
Thank you for following up, and sorry for the delay.
I’ve already passed this issue to our dev team for further investigation and will get back to you shortly. We really appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
The problem is with the with Pixel Caffeine plugin – it crashes Math Rank. Once disabled, everything works.
Hello,
Please check with that plugin’s author. They might have encountered this issue before and they might have a solution for it.
Do let us know what they say.
You could also try switching to the official Facebook pixel plugin: https://wordpress.org/plugins/official-facebook-pixel/
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
